Responsible Gaming at hau788

Our Commitment to Safe Play

At hau788, responsible gaming is not an afterthought — it is a foundational part of how we operate. We recognise that for the vast majority of our players, betting on BRI Liga 1 fixtures, spinning slots from Pragmatic Play, or sitting at an Evolution Gaming live baccarat table is a form of leisure enjoyment. Our responsibility is to keep it that way. We invest continuously in player protection tools, staff training, and industry best-practice frameworks so that our platform remains safe, fair, and transparent for every adult member.

Gambling products — including sports wagering, live casino games, togel (Indonesia's traditional numbers lottery), and slot games — carry an inherent risk of financial loss and, for a minority of individuals, a risk of developing problematic gambling behaviour. hau788 takes this risk seriously. We are committed to providing accurate, accessible information about responsible gaming and to empowering every player to make informed decisions about their own participation.

Age Restriction Policy — 21+ Only

hau788 strictly enforces an age restriction of 21 years or older for all account holders. No person under the age of 21 may create an account, place a wager, or access real-money game content on this platform. This policy applies universally to all players across Indonesia, regardless of city or region of residence.

During our Know Your Customer (KYC) verification process, every new account holder is required to submit a valid government-issued identity document — such as an Indonesian national identity card (KTP) or a current passport — to confirm their identity and age before any withdrawal request is processed. If any account is found to belong to a person under 21 years of age, that account will be suspended immediately, all related funds will be held pending investigation, and the matter will be handled in accordance with applicable regulations.

Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a minor has accessed the hau788 Platform, please contact us immediately at [email protected].

Understanding Problem Gambling

Problem gambling is a pattern of gambling behaviour that disrupts personal, family, or professional life. It does not discriminate by age, income, or background — it can affect anyone. Recognising the early warning signs is the most important step toward getting help.

hau788 provides the following self-assessment checklist as a starting point. If you answer "yes" to two or more of the questions below, we strongly encourage you to use our self-exclusion or time-out tools, or to contact our support team directly:

Healthy Gambling Habits

The vast majority of hau788 players enjoy our platform as one leisure activity among many. The following principles characterise healthy, recreational gambling:

• Set a budget before you play. Decide in advance how much money in IDR (Rp) you are prepared to spend during a session, and treat that amount as the cost of entertainment — not as an investment expected to return a profit.
• Set a time limit. Decide how long you will play before you start, and stop when that time is reached regardless of whether you are winning or losing.
• Never chase losses. Accept that losses are a normal, expected part of gambling. Increasing your bets to recoup a loss is one of the most common pathways into problematic behaviour.
• Balance gambling with other activities. Gambling should complement a varied leisure life — sport, social activities, family time — not replace it.
• Do not gamble under the influence. Alcohol and other substances impair judgment and lead to larger, less rational wagering decisions.
• Keep gambling separate from finances. Never use money earmarked for essential expenses — rent, food, bills, school fees — to fund gambling activity.

How to Set Limits on Your hau788 Account

hau788 provides a suite of account-level controls that allow you to set firm boundaries on your gambling activity. All limits can be configured at any time from your account settings panel after logging in. Increases to limits are subject to a 72-hour cooling-off period before taking effect; decreases take effect immediately.

Time-Out — Taking a Short Break

If you feel that gambling is becoming stressful or you simply want to take a scheduled break, hau788's time-out feature allows you to suspend your account for a defined period. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and any pending withdrawals are processed normally.

Time-out periods available: 24 hours, 48 hours, 7 days, 30 days, or a custom period of up to 180 days. To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or contact our support team at [email protected] and a team member will action the request immediately.

Self-Exclusion — A Longer-Term Solution

For players who believe they have developed a gambling problem or who wish to stop gambling for an extended period, hau788 offers a formal self-exclusion programme. Self-exclusion is a serious commitment and is treated as such:

• Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanent exclusion.
• Once self-exclusion is activated, it cannot be reversed until the chosen period has elapsed — there is no early reinstatement.
• During self-exclusion, you will not receive any promotional communications from hau788.
• Any account balance at the point of self-exclusion will be returned to your verified payment method (BCA, BRI, Mandiri, GoPay, OVO, DANA, etc.) within 5 business days.
• To request self-exclusion, contact our support team via email at [email protected]. Our team will process the request within 24 hours (WIB, UTC+7).

We strongly encourage any player requesting self-exclusion to also consider contacting a professional counselling service. Self-exclusion from a single platform is most effective when combined with broader support.

Our Responsibilities as an Operator

hau788 holds itself to a high standard of operator responsibility. In addition to providing player-facing tools, we implement the following platform-level safeguards:

• Age verification on registration: KTP or passport submission is required before any withdrawal can be processed.
• Proactive monitoring: Our compliance team monitors account activity for indicators of problem gambling — such as rapidly escalating bet sizes, continuous late-night sessions, and large loss streaks — and may proactively reach out to players exhibiting these patterns.
• Staff training: All customer-facing hau788 staff receive regular training on identifying and responding to signs of problem gambling.
• No credit gambling: hau788 does not extend credit to players. All wagering must be funded from verified deposits in IDR (Rp) via approved payment channels.
• No targeting of vulnerable players: Players who have activated limits, time-outs, or self-exclusion are excluded from all bonus and promotional campaigns for the duration of the restriction period.