At hau788, protecting your personal data is as important to us as delivering a world-class betting and casino experience. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and safeguard it, and what rights you hold over your own data as a player on the hau788 Platform.
Last Updated: January 2026Summary: hau788 collects only the personal data necessary to operate your account, process transactions, verify your identity, and keep the platform secure. We do not sell your personal data to third-party advertisers. All data transmissions are secured by 256-bit SSL encryption. You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].
hau788 ("we", "us", "our") operates the online betting and casino platform accessible at hau788.pro (the "Platform"). We are committed to handling your personal data responsibly, transparently, and in accordance with applicable international data protection principles.
This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the hau788 Platform, including players located in Jakarta, Surabaya, Bandung, Medan, Bali, and across Indonesia. By creating an account or continuing to use the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with any part of this Policy, you must discontinue your use of the Platform and may request account closure by contacting our support team.
For the purposes of this Privacy Policy, hau788 acts as the data controller in respect of all personal data collected through the Platform. As data controller, hau788 determines the purposes and means by which your personal data is processed. Our designated data protection contact point can be reached at:
Data Protection Contact:
hau788 Data & Privacy Team
Email: [email protected]
Response time: within 3 business days (WIB, UTC+7)
Where hau788 engages third-party service providers to process data on its behalf (for example, KYC verification partners or payment processors), those parties act as data processors and are bound by contractual obligations that are no less protective than the standards set out in this Policy.
hau788 collects the minimum personal data necessary to provide a safe, compliant, and high-quality gaming experience. The categories of data we collect are set out in the table below:
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Registration & account updates |
| Financial Data | Bank account number, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet identifier (GoPay, OVO, DANA, ShopeePay, LinkAja), transaction history | Deposit & withdrawal requests |
| Identity Verification Documents | Scanned copy of national identity card (KTP), passport, driver's licence, proof of address, selfie photograph | KYC verification process |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically on Platform access |
| Usage Data | Pages visited, games played, bets placed, bet amounts in IDR (Rp), game outcomes, session duration | Continuously during active sessions |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact our support team |
| Preference Data | Language preference, responsible gaming tool settings, promotional opt-in / opt-out choices | Account settings & interactions |
hau788 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data, except where a government-issued identity document submitted for KYC purposes incidentally contains such information. In that case, such information is used solely for identity verification and is not processed for any other purpose.
hau788 collects your personal data through three primary channels:
hau788 processes your personal data only where a valid legal basis exists. The table below identifies the primary purposes for which we process personal data, alongside the legal basis for each:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation & management | Identity, Contact | Performance of contract |
| Identity verification (KYC) | Identity, Verification Documents | Legal obligation; legitimate interest |
| Processing deposits & withdrawals | Financial, Identity | Performance of contract |
| Fraud prevention & security | Technical, Financial, Identity | Legitimate interest; legal obligation |
| Responsible gaming compliance | Usage, Preference, Identity | Legal obligation; legitimate interest |
| Customer support | Identity, Contact, Communications | Performance of contract; legitimate interest |
| Platform analytics & improvement | Technical, Usage | Legitimate interest |
| Promotional communications | Contact, Preference | Consent (opt-in only) |
| Legal & regulatory compliance | All categories as required | Legal obligation |
Where we rely on your consent as the legal basis for processing (for example, sending promotional emails about seasonal promotions such as Idul Fitri bonus offers or Ramadhan cashback campaigns), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
hau788 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
International Transfers: Some of our third-party service providers operate internationally. Where personal data is transferred outside of Indonesia, hau788 ensures that appropriate safeguards are in place, including data processing agreements that incorporate internationally recognised data protection standards.
hau788 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention guidelines are as follows:
When personal data is no longer required and no legal obligation mandates its retention, hau788 will securely delete or irreversibly anonymise it using industry-standard data disposal procedures.
SSL Encrypted: All data transmitted between your device and the hau788 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading international financial institutions.
hau788 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
While hau788 takes all reasonable measures to protect your data, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your own account login credentials. hau788 will never request your password via email, live chat, or any other communication channel. If you suspect that your account has been compromised, contact our support team immediately at [email protected].
hau788 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse Platform performance. The types of cookies we use are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — maintaining login session state, load balancing, fraud prevention signals, CSRF protection | Session / up to 24 hours |
| Functional | Remembering your preferences such as language settings, responsible gaming tool configurations, and last-viewed game category | Up to 12 months |
| Analytics | Understanding how players navigate the Platform — pages visited, features used, error rates — to improve usability and performance. Data is aggregated and anonymised where possible | Up to 24 months |
| Security | Detecting and preventing fraudulent account activity, bot activity, and unauthorised access attempts | Session / up to 30 days |
hau788 does not use third-party advertising cookies or behavioural targeting cookies. You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may impair Platform functionality, including the ability to log in and maintain a secure session.
As a data subject, you hold the following rights in respect of your personal data held by hau788. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receiving a valid request.
Right of Access: You may request a copy of all personal data hau788 holds about you, along with information on how it is processed.
Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your account.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while a rectification request is pending.
Right to Data Portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another service provider.
Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
Right Against Automated Decisions: You have the right not to be subject to decisions based solely on automated processing that produce significant legal or similarly significant effects, without human review.
Please note that certain rights are subject to limitations. For example, hau788 cannot erase financial transaction records during the mandatory regulatory retention period, nor can it delete data where doing so would compromise an ongoing fraud investigation or legal proceeding.
21+ Only: The hau788 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.
hau788 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. If you are under 21, you must not register an account, place any wager, or provide any personal data on this Platform.
If hau788 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all data associated with the account will be securely deleted, and any balance held in the account will be returned to the verified payment source or handled in accordance with applicable regulations.
If you are a parent or guardian and believe your child has provided personal data to hau788, please contact us immediately at [email protected] so that we can take prompt corrective action.
The hau788 Platform may contain references to third-party game providers and payment services. While hau788 selects its partners carefully, we are not responsible for the privacy practices or content of any third-party services. This Privacy Policy applies exclusively to personal data processed by hau788 in connection with the hau788 Platform. We encourage you to review the privacy policies of any third-party service providers whose services you access in connection with your hau788 account.
hau788 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make a material change to this Policy, we will:
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or about how hau788 processes your personal data, please contact our Data & Privacy Team:
Privacy Enquiries:
[email protected]
Our support team is available 24 hours a day, 7 days a week, with Indonesian-speaking agents on hand at all times. We aim to acknowledge all written privacy enquiries within 24 hours (WIB, UTC+7) and to provide a substantive response within 30 days.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection supervisory authority in your jurisdiction. hau788 is committed to resolving all data privacy concerns in good faith and in a timely manner.
We back our Privacy Policy with concrete technical and operational commitments — not just words on a page.
Every data exchange between your device and the hau788 Platform — including logins, deposits via BCA, BRI, GoPay, and OVO, and account updates — is protected by bank-grade 256-bit SSL/TLS encryption.
hau788's Know Your Customer process verifies your identity using government-issued documents (KTP or passport) through accredited third-party partners — protecting every player from fraud and identity theft.
hau788 does not sell, rent, or trade your personal data to third-party advertisers or data brokers — ever. Your information is used solely to operate your account, process transactions, and keep the platform secure.
Access, correct, export, or request deletion of your personal data at any time. Our team responds to data rights requests within 30 days. Withdrawing marketing consent is instant via account settings.
We collect only the data we genuinely need — no unnecessary profiling, no behavioural advertising cookies, and no sharing with unaffiliated commercial partners. Data minimisation is a core operating principle at hau788.
Our dedicated support team — with Indonesian-speaking agents available around the clock — handles all privacy enquiries, data access requests, and complaints with professionalism and a clear response commitment.
Your privacy is protected. Your data is secure. Now it's time to enjoy Indonesia's most trusted betting and casino platform — from sports betting and live casino to slots and togel. Deposit in IDR via GoPay, OVO, BCA, or Mandiri. 21+ only. Play responsibly.